Bon Secours Wellness Arena Rules
Bon Secours Wellness Arena is a premier entertainment venue located at Greenville, South Carolina. Known for hosting concerts, sporting events, family shows, and more, the arena prioritizes safety, accessibility, and a positive experience for all guests. This 800-word guide covers key policies based on official venue guidelines, helping event-goers prepare and comply to ensure smooth entry and enjoyment. Policies can vary by event, so always check the specific event page or contact the arena at (864) 241-3800 for updates. Understanding these rules not only enhances your visit but also contributes to a secure environment for everyone.
Accessibility
The Bon Secours Wellness Arena is committed to providing an inclusive experience for guests with disabilities, adhering to ADA standards to “Make Life Easier” for all. Accessible parking is available on a first-come, first-served basis in the Premium Seat Parking Lot adjacent to the arena and on the lower level of the Church Street parking garage, with a fee required. Vehicles must display a valid ADA decal or license plate. All entrances are ADA-compliant, but the Furman University entrance is recommended for its proximity to accessible parking. Public elevators at the First Citizens Bank entrance, Furman University entrance, and parking garage are prioritized for guests with disabilities. Inside, all restrooms feature accessible stalls, sinks, mirrors, and dispensers.
Dedicated ADA seating is located in sections 116B, 105B, and 111B, with options in upper levels and on the floor for applicable events. These areas are reserved exclusively for individuals with disabilities and their companions; misuse can lead to re-seating or ejection. Additional amenities include a sensory suite for guests with sensory sensitivities, available at the SPINX Guest Services desk outside section 117, complete with sensory kits. For interpretive services like sign language, requests must be made at least three weeks in advance via email or phone, subject to performer approval. Family restrooms and a private nursing suite near section 106 further support diverse needs. These measures ensure that mobility, visual, hearing, or other impairments do not hinder enjoyment, reflecting the arena’s dedication to equity.
Animals & Service Dogs
To maintain a safe and hygienic environment, animals are generally not permitted inside the Bon Secours Wellness Arena. This policy minimizes distractions, allergies, and potential disruptions during events. However, an exception is made for certified service animals assisting guests with disabilities, in line with ADA regulations. Service animals must be under control at all times, typically on a leash or harness, and owners are responsible for their behavior and cleanup. Emotional support animals or pets do not qualify under this exemption. Upon entry, staff may ask about the animal’s tasks but cannot demand documentation. If a service animal behaves aggressively or disrupts others, it may be removed. Guests planning to bring a service animal should inform the arena in advance for any event-specific accommodations, ensuring a seamless experience while prioritizing the well-being of all attendees.
Age Requirements
Age policies at the arena are designed to protect minors and comply with legal standards, varying slightly by event. For most shows, children under 2 years old are admitted free but must sit on a parent’s or guardian’s lap; those 2 and older require a paid ticket. Always verify event-specific rules, as some performances (e.g., family-oriented or mature-content shows) may impose stricter limits, such as no children under a certain age. Alcohol sales are strictly prohibited to anyone under 21, with staff requiring valid photo ID for verification – fake IDs can result in ejection and legal consequences. This policy promotes responsible attendance and safety, encouraging families to plan accordingly and consider childcare if needed for restricted events.
Bag Policy
The arena enforces a Clear Bag Policy to expedite security checks and enhance safety by allowing quick visual inspections. Each ticketed guest may carry one clear bag no larger than 12”x6”x12” (such as a Ziploc-style or clear vinyl bag) plus a small clutch or wallet up to 5.5”x8.5”. Non-clear bags, backpacks, or purses are prohibited unless they fit the criteria. Complimentary clear bags are available on a limited basis at entry points. Medical or diaper bags are permitted after inspection. This policy reduces entry delays and minimizes hidden threats, with all bags subject to search via touchless weapon detection systems. Guests are advised to travel light to avoid long lines, and lockers or bag check services are not available, so plan to leave non-compliant items in your vehicle.
Entry and Security
Security is paramount, with entry procedures focused on efficiency and protection. Doors typically open 60 minutes before events, though this varies – check your ticket or the event page. All guests pass through touchless weapon detection systems like Evolv for seamless screening, and metal-detecting wands may be used. Re-entry is strictly prohibited for all events to prevent security risks and maintain crowd control. Intoxicated individuals or those engaging in disruptive behavior (e.g., fighting, jumping rails, or illegal activities) will be ejected without refund or re-admission. Protests are allowed only in designated areas on arena property, with non-compliance leading to removal. These measures, combined with staff training, ensure a secure atmosphere, and guests should arrive early to account for lines, especially for high-attendance events.
Food, Drink & Alcohol
Outside food and beverages are banned to support venue concessions and prevent contamination or safety issues. Inside, Levy-operated stands offer diverse options like hot dogs, popcorn, pizza, Moe’s Southwest Grill, Carolina Smoke BBQ, and more, including gluten-free and vegetarian choices. The arena is cashless for concessions, accepting cards and mobile payments only – cash can be converted to Visa gift cards at the box office. Alcohol is available to those 21+ with ID, limited to two drinks per purchase, with sales halting 45 minutes before event end. Intoxicated guests may be denied service or removed. Responsible drinking is encouraged, with non-alcoholic options plentiful. This policy supports a family-friendly vibe while generating revenue for venue operations.
Payment Options
To streamline transactions and reduce contact, the arena operates cashless for concessions, accepting debit/credit cards (Visa, Mastercard, Discover, American Express) and mobile payments like Apple Pay or Google Pay. Cash users can exchange for Visa gift cards at the GSP International Airport Box Office inside window upon event start. The box office accepts cash for tickets, but all other purchases are card-only. This modern approach speeds up lines and enhances hygiene, though guests should bring compatible payment methods or prepare for conversion fees on gift cards.
Photography and Recording
Photography policies balance fan enjoyment with artist rights and safety. Small, non-professional cameras (without detachable lenses or flashes) are usually allowed for personal use at most events. However, video cameras are never permitted at concerts, and professional equipment is generally prohibited. Management reserves the right to confiscate devices and delete content if rules are violated. Policies can change per event, so check in advance – media requests require prior approval. This protects intellectual property and prevents distractions like flash interference, ensuring everyone can focus on the performance.
Prohibited Items
A strict list of prohibited items maintains safety and order. Weapons of any kind, including firearms, knives, or explosives, are banned. Other no-gos include outside food/beverages, coolers, large signs (over printer paper size), poles/sticks, banners with advertising or obscene content, audio/video recording devices (beyond allowed cameras), and promotional materials without authorization. Vapes and e-cigarettes are also forbidden. All items are subject to search, with violators facing ejection. This comprehensive ban reduces risks like view obstructions or hazards, promoting a respectful environment.
Smoking Policy
The Bon Secours Wellness Arena is a smoke-free facility, prohibiting smoking, vaping, and e-cigarettes indoors and in surrounding areas to protect health and comply with local laws. Prohibited items explicitly include vapes and e-cigarettes, with no designated smoking zones on-site. Guests must exit the property for smoking, but re-entry is not allowed, so plan accordingly. This policy aligns with public health standards, reducing secondhand smoke exposure and fire risks in a crowded venue. Violators may be ejected without refund, emphasizing the arena’s commitment to a clean, safe space for all ages. In summary, adhering to these policies ensures a memorable visit. For lost items, contact Guest Services or the security office; refunds are only for canceled events. With free Wi-Fi and family amenities, the arena strives for excellence – stay informed and enjoy responsibly.